Last updated: September 2026
Privacy Policy
ETBot values your privacy and is committed to protecting personal and business information processed through our AI-powered platform. This Privacy Policy explains how ETBot collects, uses, stores, shares, and protects information and outlines your rights under applicable privacy laws including GDPR and India's Digital Personal Data Protection (DPDP) Act.
1. Information We Collect
- Personal Information: names, email addresses, phone numbers, company details and account credentials.
- Business Data: customer records, chatbot interactions, workflow data and documents uploaded by users.
- Usage Data: IP addresses, browser information, device information, logs and analytics.
- AI Data: prompts, queries, generated outputs and usage metrics.
2. How We Use Information
- Provide and maintain ETBot services.
- Process subscriptions, billing and account administration.
- Improve AI model performance and service quality.
- Provide support, security monitoring, and compliance management.
- Send service communications and marketing communications where permitted.
3. AI Usage and Disclaimer
- AI-generated responses may contain inaccuracies and should be independently reviewed.
- Users remain responsible for decisions made using AI-generated outputs.
- ETBot does not guarantee the completeness, accuracy, or suitability of AI-generated content for legal, financial, medical, hiring, or regulatory decisions.
5. Data Security
- Encryption in transit and at rest where applicable.
- Access controls, monitoring, backups, and industry-standard security measures.
- No method of transmission or storage is completely secure and absolute security cannot be guaranteed.
6. GDPR and DPDP Compliance
- Lawful processing based on consent, contractual necessity, legitimate interests, or legal obligations.
- Data subjects may request access, correction, deletion, portability, restriction, or withdrawal of consent subject to applicable laws.
- Cross-border transfers will be protected through appropriate safeguards where required.
7. Enterprise SaaS Terms
- Customers remain owners of their business data.
- ETBot acts as a service provider/processor for customer data processed on behalf of enterprise clients.
- Customers are responsible for obtaining necessary consents and legal permissions for uploaded data.
8. Subscription and Billing
- Subscription fees are governed by applicable service agreements and order forms.
- Non-payment may result in suspension or termination of services.
- Billing information may be shared with authorized payment processors.
9. Data Retention
Information is retained only as long as necessary for business, legal, security, and contractual purposes.
11. Your Rights
- Access your data.
- Correct inaccurate information.
- Request deletion where permitted by law.
- Object to certain processing activities.
- Withdraw consent where processing relies on consent.
12. Contact Us
Email: info@enternstech.com
13. Governing Law
This Privacy Policy shall be governed by applicable laws of India. Disputes shall be subject to applicable contractual dispute resolution provisions and competent courts/arbitration forums.
14. Policy Updates
We may revise this Privacy Policy periodically. Continued use of ETBot after updates constitutes acceptance of the revised policy.