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Refunds & cancellations

Credit packs are one-time purchases, not a subscription — there's nothing to "cancel." Here's how refunds actually work.

1. Unused credits

If you haven't used any credits from a pack, email us within 7 days of purchase and we'll refund it in full to your original payment method. Once you've started even one interview from a pack, that pack is no longer eligible for a full refund — see below for a partial case.

2. Failed sessions

If an interview fails to score because of a problem on our end (an AI provider outage, a server error), the credit charged for that session is refunded automatically to your ET Bot balance — no request needed. Check your billing page or account ledger to confirm.

3. Technical issues

If you were charged but never received the credits you paid for (a payment succeeded on Razorpay's side but didn't reflect in your account), email us with your payment ID and we'll investigate and correct it — this is a bug on our end, not something you need to argue for.

4. How to ask

Email us — see the feedback link in the top bar, or our contact page — with your account email and, if you have it, the order or payment ID from your billing page. Refunds to your original payment method are processed by Razorpay and typically land within 5–7 business days.